Handmade Water Hyacinth Bag with Pastel Floral Ribbon Embroidery & Open Bamboo Handle

Last Updated: December 23, 2025

At Rosiedommo, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on rosiedommo.shop.

Company Name: Do Thi Hong Nhung
Website: rosiedommo.shop
Business Address: 423 Minh Khai, Ha Noi 100000, Vietnam
Customer Support Email: [email protected]

1. Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases, including both defective and non-defective items, provided the eligibility conditions outlined below are met.

Return Window : We accept return requests within 30 days from the date of delivery.

Eligible Returns

Returns & Refunds

We accept returns within 30 days of delivery.

However, due to international shipping from Vietnam, return shipping may be costly and time-consuming. In many cases, we offer a refund without requiring the item to be returned.

To request a return or refund, please contact us at [your email] with your order details.

Refunds will be processed within 5–7 business days after approval.

Conditions:
– Items should be unused and in original condition where possible
– Personalized or custom-made items may not be eligible for return We aim to provide fair solutions for our customers, including partial or full refunds depending on the situation.

In many cases, we may offer a refund without requiring the item to be returned, especially for international orders.

Ineligible Returns

Return requests will not be approved in the following cases:

• Items that have been worn, washed, altered, or used
• Issues not attributable to a manufacturing defect or fulfillment error by Rosiedommo
• Items missing original tags or packaging
• Minor thread ends or cosmetic imperfections that do not affect the product’s functionality, durability, or overall appearance

Condition of Returned Items : If a return is required, items should be unused and in original condition with tags and packaging.

We are committed to providing fair and customer-friendly solutions for every case.

2. Return Method & Fees

All returns are handled by mail.

A return label may be provided depending on the case.
Return shipping costs may vary depending on the customer’s location.
Return shipping costs may vary depending on the customer’s location.
In many cases, we may offer a refund without requiring the item to be returned

Return instructions and the return label will be provided after your return request is approved. Return instructions and the appropriate return address will be provided after your request is approved.

Due to international shipping, return instructions and the appropriate return address will be provided after your request is reviewed.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact [email protected] and include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the request

Our support team will review your request within 1-3 business days and provide next steps.

Unauthorized returns may be refused.

4. Exchanges

Exchanges are accepted within 30 days of delivery. Exchange availability will be confirmed by our support team before processing.

5. Refund Processing Time

Once your return is approved and processed, refunds are issued to the original payment method within 7 business days. Refund timing may vary depending on your payment provider.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery. Depending on the situation, we may offer a replacement, exchange, or full refund.

7. Lost or Stolen Packages (Marked as Delivered)

If a package is marked as delivered but not received, please check with household members, neighbors, or the carrier. Once delivery is confirmed by the carrier, we will assist customers in contacting the carrier, but we cannot guarantee responsibility for lost or stolen packages.

8. Third-Party Purchases

This policy applies only to purchases made directly on rosiedommo.shop.
Orders placed through third-party platforms are subject to their respective policies.

9. Policy Updates

Rosiedommo reserves the right to update this policy at any time.
Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding returns or refunds, please contact us at [email protected].